Refund Policy

Transparent and just refund terms for your assurance

Overview

At BlueHarborStudio, we recognize that plans may change, and commit to upholding transparent and equitable refund standards. This document details the scenarios under which refunds are granted for our yacht rental services.

It’s important to familiarize yourself with this policy before booking. When you confirm a rental with BlueHarborStudio, you are agreeing to these terms of refund.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Full refund excluding any service charges

Processing Time: 5-7 business days

Handling Charge: €50 for credit card payments

Requirements: Request must be made in a written form via email or telephone

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the total cost of the charter service

Processing Time: 7-10 business days

Handling Charge: €25 deducted from the refunded amount

Requirements: A legitimate reason is needed; administrative charges apply

Less than 24 Hours Before Charter

No Refund

Eligible for: Refund not available

Exception: Situations of emergency will be given consideration

Alternative: In lieu of a refund, charter credit might be provided at the discretion of the management

Requirements: Official documentation is required for emergency-related claims

Weather-Related Cancellations

Our Weather Guarantee

Your safety is our highest concern. In the event that our experienced captain deems weather conditions as hazardous for the charter, we will offer the following flexible alternatives:

  • Full Refund: Offered when rescheduling is not feasible
  • Reschedule: Transfer your booking to a future available slot at no extra cost
  • Charter Credit: Issue a credit valid for 12 months from the original charter date

Weather Assessment Process

Our evaluation of weather conditions includes:

  • Analysis of wind speed and direction
  • Review of wave height and sea conditions
  • Forecasts for visibility and precipitation
  • Advisories and warnings from the Coast Guard
  • Professional captain's safety estimation

Decision Timeline: Determinations regarding weather cancellations are made at least 4 hours prior to the planned departure time.

Medical Emergency Refunds

Emergency Situations

We are sympathetic to the occurrence of medical emergencies. The following are situations that may qualify for special consideration:

  • Unexpected illness or injury necessitating hospitalisation
  • Passing away of an immediate family member
  • Unforeseen military deployment or recall
  • Receipt of jury summons or a legal subpoena
  • Natural disasters impacting travel arrangements

Documentation Requirements

For emergency refund requests, the following documentation is to be provided:

  • Official medical certification or hospital records
  • Death certificate for related claims
  • Military directives
  • Court orders or notices for jury duty
  • Travel warnings or declarations of emergency

Processing: Emergency refunds are handled within 3-5 business days once appropriate documentation is provided.

Operational Cancellations

Mechanical Faults

Should your assigned yacht encounter unsolvable mechanical issues:

  • Substitute Vessel: Our intent is to supply a comparable yacht if possible
  • Full Refund: Offered should we not find a suitable replacement
  • Partial Refund: Provided if the alternate yacht varies in price
  • Recompense: Additional compensation may be considered for the inconvenience caused

Crew Unavailability

On the rare occurrence of an unavailable certified crew:

  • An attempt to organize a replacement crew will be made where possible
  • A full refund will be given if the charter must be cancelled
  • Opportunity to reschedule without incurring additional fees

Refund Processing

Payment Return Method

All refunds are issued back to the original payment method used at the time of booking:

  • Credit Cards: Processed within 5-7 business days
  • Bank Transfers: Processed within 7-10 business days
  • Cash/Cheque: Handled within 3-5 business days

Processing Fees

Credit Card Transactions

A €50 charge for cancellations with more than 72 hours notice

Bank Transfer Transactions

A €25 fee applies to all bank transfer refunds

International Transaction Handling

Additional costs may be applicable for international transfers

Charter Credits

Issuance of Credits

In certain scenarios, we may offer charter credits rather than refunds:

  • Cancellations closer to the charter date (within 24 hours)
  • Weather-related cancellations
  • Requests to reschedule made by the customer
  • Service interruptions

Credit Details

  • Duration of Validity: Credits are valid for 12 months following issue
  • Non-Transferability: Credits cannot be transferred to other individuals
  • Monetary Worth: Credits cover the full value of the charter with no fees deducted
  • Application: Credits may be applied toward any available future rentals
  • Non-extendable: There will be no extensions past the 12-month period

Partial Service Refunds

Interruptions in Service

In the event that your rental is interrupted or must be cut short due to factors we are responsible for:

  • Refund calculated pro-rata based on the unused time
  • A credit equivalent to a future charter of the same value
  • Complimentary additional services or upgrades

Guest-Based Interruptions

If a charter ends prematurely due to guest misconduct or violation of safety guidelines:

  • No reimbursement for the remaining time will be provided
  • Full payment is still owed
  • Potential additional costs may be incurred

Dispute Resolution

In the event of disagreement with a refund-related decision, options you may pursue include:

  • Seek an assessment from our administrative team
  • Submit supplementary proof or documentation
  • Engage with consumer protection entities for resolution
  • Explore legal routes as permissible by relevant laws

How to Initiate a Refund Request

Step 1: Reach Out To Us

To begin the refund procedure, get in touch through:

Step 2: Share Required Details

Your refund application should include:

  • Your proof of booking
  • The scheduled date and time of your charter
  • A clear explanation for the cancellation
  • Any necessary supporting papers
  • Your preference for how the refund should be returned

Step 3: Evaluation and Handling

We aim to acknowledge requests within a day, evaluate against this policy to render a response within two days, and process accepted refunds as per the indicated timelines.

Essential Notes

  • All requests for refunds must be documented formally
  • Refunds are executed in € irrespective of the initial payment's currency
  • We strongly advise customers to consider travel insurance
  • This policy is subject to updates, given with 30 days notice
  • Refunds adhere to the relevant tax laws and regulations

Contact Details

If you have inquiries about refunds or wish to submit a request for a refund:

Refunds Department
BlueHarborStudio Marine Services Ltd.
Port Vell Marina
Barcelona 08039
Spain

Phone: +34 932 21 74 74
Email: [email protected]
Operating hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: April 17, 2025

This refund policy has been formulated with the intent to maintain fairness and transparency. We encourage you to review these conditions thoroughly before making a booking and to reach out to us should you have any questions.